Why Choose Us?
At Urban Pet Food, we select the best quality, natural, human-grade ingredients to produce our ultra-premium pet food for your furry friends. It is the result of 30 years of experience and working with nutritionists and other specialists of the industry.
We offer hassle free home delivery right to your doorstep across Adelaide so we can ensure your beloved pets receive the best nutrition they deserve. We even send our dry products interstate!!
Our quality of products is today what we call “ultra-premium pet food”.
Low processed food: slow cooked, gentle air dried, short line of production and frozen products are our selection of process to keep the integrity of the nutrients in the product.
Selection of local ingredients from human food grade sourcing. It doesn’t get any better than that!
All natural as we add no preservatives but instead, we preserve our food with natural antioxidants.
All products are produced locally.
We make it easy and affordable by offering FREE delivery on all orders. ** conditions apply
Contact us on (08) 8374 1111 or email [email protected] for more details.
Our menu is extensive and includes:
Slow Cooked Pet Food
Biological Raw Diet
Raw Meats and Bones
Air Dried Treats and Dry Food
Air Dried Ancestral recipes (we like to call our “muesli” for dogs)
All in a variety of sizes and flavours to suit every taste and budget.
About Urban Pet Food
Manufacturing pet food in Adelaide since 1991.
Our factory is located at Edwardstown in Adelaide’s inner south. We are fully accredited under the SA Primary Produce Act following stringent quality standards. In an era of imported products manufactured overseas using ingredients which have not been subject to our strict local guidelines, we continue to manufacture a premium local product whilst employing local workers and supporting local farmers. We are proud of what we do and hope that you will continue to support us as a local manufacturer and employer!
We have supported many local animal rescue charities over the past few years and we continue to do so passionately. We also have provided food donations to animal rescues. By supporting us you too are supporting amazing charities which provide a chance at life and a forever home to thousands of abandoned dogs and cats every year.
Our prices are inclusive of GST.
Should a product be listed on this website at an incorrect price due to a typographical error, we reserve the right to cancel any orders placed at the incorrect price, regardless of payment having been received.
We home deliver to Adelaide metropolitan areas. We also deliver our dry range AUSTRALIA wide (Australia Post charges apply). Please note that once delivery of the product is confirmed by Australia Post, it is then not the responsibility of Urban Pet Food, however we will do the best to confirm product delivery. If you are unsure as to whether we deliver to your suburb, please call us on 08 8374 1111 or email: [email protected] and we will answer your query. In the event that an order is accidentally processed for delivery to an area that we do not service, we will provide a refund in a timely manner.
Due to streamlining our South Australian metropolitan home delivery service we now need all orders to be received by the latest 12pm the day prior to delivery day. Eg : If your delivery day is on a Tuesday we need the order to be placed by 12pm Monday. If your order falls on the Monday then we need the order to be placed by the Friday 12pm.
Any changes, cancellations or updates need to be received in our office 12pm the day prior to delivery day.
Please contact our office to determine what day your pet food is likely to be delivered to you. This information will be included in your first confirmation email after you place your first order.
We suggest you leave out an esky with ice or ice pack in for your cold products so that they can maintain their integrity and freshness, especially in the warmer months.
Please provide any additional information regarding access to your property and where you would like your order to be placed when you complete the registration form when establishing your account.
Orders are delivered within 5-7 working days of purchase for Adelaide and 7-10 working days of purchase to other capital cities.
Note we now also stock our products at :
Wet and Wild Petz : 8 Stuart St, Victor Harbor, SA, 5211 Phone Number : 85526458
Bark N Bath : 1/70 Lovegrove Dr, Alice Springs, NT
Pampering Pooches : 577 Morphett Rd, Seacombe Gardens, SA, 5047
Laughing Dog Daycare : 1301 South Rd, St Marys, SA, 5042
Adelaide Hills Landscape & Fodder : 28 Battunga Rd, Meadows, SA, 5201 Phone Number : 8388 3208
We can stock our products AUSTRALIA wide. For more information contact us at 08 83741111
If you are not completely satisfied with the Urban Pet Food product you have received, please contact our sales team via email at [email protected] or call us on (08) 8374 1111 and we will endeavour to rectify the problem as soon as possible. We may ask you to take a photo of the product in question to help us with your enquiry. Please contact us as soon as possible after you receive a product, or in any event, within 7 days.
In most cases we will be happy to offer a replacement product or refund your money back. In any event, we will abide by local Consumer Protection Laws at all times.
To avoid any product spoilage, we strongly suggest that you leave out an esky for our refrigerated or frozen products so that they can maintain their freshness, especially in the warmer months. We are not responsible for the manner in which you store Urban Pet Food products after delivery has been made.
ACCURACY OF INFORMATION
We believe the information contained in this website is correct and it is provided to you in good faith. However, we make no representation or warranty as to the accuracy, reliability or completeness of such information.
This website may contain links to third party websites which we do not control. The links are provided solely for your convenience. We do not endorse or make any representations with regards to the accuracy of the information contained in these websites and are not responsible for their operation or security levels. Please refer to the Terms and Conditions of these third party websites before accessing their content.
In the event that any part of these Terms and Conditions is determined to be invalid, illegal or unenforceable, it will not affect or impair the validity, legality or enforceability of the remaining Terms and Conditions.
This website and its Terms and Conditions shall be governed by the laws of the State of South Australia. By using this website you are agreeing that any matter arising from its use will be dealt with in a South Australian Court.
We are committed to protecting your privacy whilst interacting with our website. We will never sell or receive payment for licensing or disclosing your personal information to any third party. Customer information is collected purely for the purpose of processing purchases and providing and improving our products and services.
We may, from time to time, keep you updated with information regarding products or specials via email. Please let us know if you do not wish to be contacted.