We are committed to protecting your privacy whilst interacting with our website.  We will never sell or receive payment for licensing or disclosing your personal information to any third party.  Customer information is collected purely for the purpose of processing purchases and providing and improving our products and services.

We may, from time to time, keep you updated with information regarding products or specials via email. Please let us know if you do not wish to be contacted.

We reserve the right to change these Terms and Conditions at any time. By continuing to use our website you are agreeing to these terms of use. As they may be amended from time to time we recommend that you continue to check this page for updates.


We are not liable for any loss or damage in relation to the consumption of our goods once they have been delivered. Though we provide guidelines as to the storage of our products, we are unable to ensure compliance after delivery and therefore can not be held liable once the product has left our possession.

Products are not returnable unless they are not fit for purpose or show a manufacturing fault. However, if there is a problem with any of your products, please give us a call as soon as practical, and in any event within 7 days of delivery, so that we can attempt to rectify the situation in good faith.

If we provide any products and we are in breach of any condition or warranty as implied by law that cannot be excluded, our liability is limited to the re-supply of products or we will provide a refund of the original cost of the product only.


Our prices are inclusive of GST.

Should a product be listed on this website at an incorrect price due to a typographical error, we reserve the right to cancel any orders placed at the incorrect price, regardless of payment having been received.


If you are unsure as to whether we deliver to your suburb, please call us on (08) 8374 1111 or [email protected]  and we will answer your query. In the event that an order is accidentally processed for delivery to an area that we do not service, we will provide a refund in a timely manner.

We deliver to most areas in Adelaide (home delivery) and we can freight to other capital cities in Australia with a delivery cost (Australia Post).  Please contact our office to determine what day your pet food is likely to be delivered to you. This information will also be included in your first initial confirmation email after you place your first order.

If you have a query regarding delivery to your suburb please contact us during office hours on (08) 8374 1111 or send us an email at [email protected].

You do not need to be home to receive your delivery and it does not require a signature – we will simply leave it at your door for your convenience.

We suggest you leave out an esky with ice or ice pack for your cold products so that they can maintain their integrity and freshness, especially in the warmer months.

Please provide any additional information regarding access to your property and where you would like your order to be placed when you complete the registration form when establishing your account.

Orders are delivered within 5-7 working days of purchase for Adelaide and within 14 working days for other capital cities depending on delivery times from Australia Post.


If you are not completely satisfied with the Urban Pet Food product you have received, please contact our sales team via email at [email protected] or call us on (08) 8374 1111 and we will endeavour to rectify the problem as soon as possible.  We may ask you to take a photo of the product in question to help us with your enquiry.  Please contact us as soon as possible after you receive a product, or in any event, within 7 days.

In most cases we will be happy to offer a replacement product or refund your money back.  In any event, we will abide by local Consumer Protection Laws at all times.

To avoid any product spoilage, we strongly suggest that you leave out an esky with ice or ice pack in for our refrigerated or frozen products so that they can maintain their freshness, especially in the warmer months.  We are not responsible for the manner in which you store Urban Pet Food products after delivery has been made


We believe the information contained in this website is correct and it is provided to you in good faith.  However, we make no representation or warranty as to the accuracy, reliability or completeness of such information.

This website may contain links to third party websites which we do not control. The links are provided solely for you convenience. We do not endorse or make any representations with regards to the accuracy of the information contained in these websites and are not responsible for their operation or security levels. Please refer to the Terms and Conditions of these third party websites before accessing their content.


In the event that any part of these Terms and Conditions is determined to be invalid, illegal or unenforceable, it will not affect or impair the validity, legality or enforceability of the remaining Terms and Conditions.


This website and its Terms and Conditions shall be governed by the laws of the State of South Australia. By using this website you are agreeing that any matter arising from its use will be dealt with in a South Australian Court.